Shipping & Returns
You will have 30 days from the day you receive your items to get an RMA Number (Return Merchandise Authorization). Customer is responsible for paying for shipping items back to us for returns.
All orders are $8.95 Flat Fee Shipping. All orders of a 4-PACK or more is FREE SHIPPING* (ONLY APPLIES TO WATER FILTERS. AIR FILTERS OR OTHER PACKS THAT ARE NOT WATER FILTERS DO NOT APPLY TO THE FREE SHIPPING RULE)
All order to CANADA, GUAM, OR PUERTO RICO will have a 14.95 Flat Shipping Charge. Free Shipping does NOT apply to Canada, Guam or Puerto Rico.
We are NOT responsible for any duty , tax or tariff on any product entering or exiting Canada, Puerto Rico or Guam. Ask your local authority about any duty or tariff from the the United States.
Order Return Instructions
To return a product, you will need to get a RMA Number (Return Merchandise Authorization) within 30 days of receiving your filter. We do not accept returns after the 30-day return window. All Refund orders which initially had FREE SHIPPING at the time of order will be deducted the Shipping Charge when Refunded. Customer Will be responsible to ship the product back to House of Filters for Refund. When we receive your return, we will issue an electronic refund on your credit card or PayPal account within 1 week of receiving the item back. We do not accept filters that have been opened from their shrink-wrap package or are used or wet. If we see the items returned have been used or wet, we can not refund or exchange. We do not refund shipping charges.
Please ship items back to:
House Of Filters (Returns)
556 South Fair Oaks Ave #504
Pasadena, CA 91105
Items are generally shipped the same business day if ordered by 12:00 P.M. (EST). You will also get an email notification when you have placed your order with a receipt of payment for your item(s). When your order has been shipped, you will be notified via the e-mail address you have provided with a tracking number.